netmanaged

Managed Server & Desktop Service

Netshield is an experienced provider of managed services to all areas of commerce and industry and public sector. For many of our customers we have implemented the full range of managed services from the desktop to the infrastructure in complex, distributed environments.

Our Service Level Agreements are geared towards meeting your response times - whether its simply 8x5 or 24x7 cover you need, we can customise the service and response to meet your business requirements.

Many Netshield customers are already benefiting from our commitment to excellent service provision. The Netshield “Virtual IT Team” at the endpoint of the network provides peace of mind that the network is being monitored, managed and maintained effectively.

The Netshield Managed Services Division is staffed by experienced and accredited people, backed by leading industry vendor partnerships and underpinned by best-of-breed technology.

Our commitment is to quality and integrity, outperforming expectations by delivering premier-class service.

At the heart of our managed services practice is a proactive, integrated management approach that has the following objectives: reduce operating costs and downtime, enhance performance, and create opportunities for increased service delivery.

Our experience has consistently demonstrated that process-driven services coupled with well defined responsibilities and experience that are actively monitored through service performance measurements, complemented by "front-line" execution and feedback, are the critical success factors for managed services.

Our knowledge and experience in planning and implementing managed services has allowed us to formulate a Life Cycle Support for Managed Services methodology that incorporates best practices for Managed Desktop Services.